Frequently Asked Questions (FAQ)

1. Why should I buy your company’s product instead of others?

Answer: We have categorically segregated products. Under foreign products category all the products are directly imported from Singapore. Under agricultural products we always promote organic product which is absolutely free from all kinds of adulteration. Most of all we offer quality products with competitive market price.

 

2. How can I buy your products?

Answer: You can buy our products from online or from our outlets. You can also order our product over phone and we will ensure home delivery.

 

3. Why do you offer products at low price?

Answer: We offer our products comparatively low price as we prefer the business policy “less margin (profit)-more sell-rapid grow”.

 

4. Why should I believe that your product is good?

Answer: To ensure good quality Despina Limited brings products directly from Singapore. Besides, all products have service warranty and replacement guaranty.Our primary objective is to fulfill the needs and satisfy the customers through providing good quality products and after sell services.

 

5. What are the delivery facilities you offered?

Answer: Inside Dhaka we deliver our products at free of charge if the product price is above 1000 (one thousand) taka.Outside Dhaka we charge the actual transport cost.

 

6. What is your warranty/guaranty policy?

Answer: Can be replaced or exchanged within 7 days if built-in problem found.

 

7. What is return policy?

  • Warranty: we provide warranty (6 months- 2 years) based on the product.
  • Guaranty: During warranty period if the product becomes non-functional due to manufacturing fault, Despina Limited will replace the product.

 

8. What is your payment policy?

Answer: We accept Bkash and cash payment. We also collect our payment on delivery. For institutional buyer we accept payment by cheque. Moreover, we offer daily or weekly or monthly installment on some specific products.